Ordering & Shipping
Q: How long does shipping take?
A: We offer fast and reliable shipping worldwide. Delivery times vary by location:
- U.S. Orders: 3-7 business days
- International Orders: 7-14 business days
- Expedited shipping options are available at checkout.
Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. However, some products may have restrictions depending on local regulations. If you’re unsure, please check with your country’s import policies before ordering.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package in real time.
Q: What is your return policy?
A: We offer a 100% satisfaction guarantee. If you’re not happy with your purchase, you can return it within 30 days for a refund or exchange. See our Returns & Refunds Policy for details.
Products & Ingredients
Q: Are your products third-party tested?
A: Yes! We only source from reputable brands that third-party test their products for purity, potency, and safety.
Q: How do I know which longevity product is right for me?
A: Our Longevity Specialists are here to help! Feel free to reach out via [Customer Support] for personalized recommendations based on your health goals.
Q: Are your supplements vegan and allergen-free?
A: Many of our supplements are vegan, gluten-free, and allergen-free, but it depends on the specific product. Please check individual product descriptions for full ingredient lists.
Q: Do you offer prescription-based longevity products?
A: No, we do not sell prescription medications. However, we offer a wide range of over-the-counter longevity supplements that are clinically backed.
Science & Longevity
Q: How do longevity supplements work?
A: Longevity supplements target key aging mechanisms, such as:
- Boosting NAD+ levels for mitochondrial health
- Supporting cellular repair & autophagy
- Reducing inflammation & oxidative stress
- Removing senescent (aging) cells
Each supplement works differently, so we recommend checking product descriptions for scientific details.
Q: What is the difference between NMN and NR?
A: NMN (Nicotinamide Mononucleotide) and NR (Nicotinamide Riboside) are both precursors to NAD+, a crucial molecule for cellular energy and longevity. While both increase NAD+ levels, NMN is believed to have better bioavailability in the body.
Q: Do I need a doctor’s approval to take these supplements?
A: Most of our supplements are generally recognized as safe (GRAS), but we always recommend consulting with a healthcare provider before starting a new supplement regimen, especially if you have existing medical conditions.
Account & Payments
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and cryptocurrency (for select products).
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save favorite products, and receive exclusive discounts.
Q: How do I apply a discount code?
A: You can enter your discount code at checkout before completing your purchase. If the code isn’t working, ensure it hasn’t expired or contact Customer Support for help.
Still Have Questions?
We’re here to help! Contact us at support@longevitybased.com or visit our Contact Us page.