FAQs

We ship domestic USA. Every order to the lower 48 ships free, including freight items such as saunas, cold plunge tubs and aesthetic machines. Alaska and Hawaii are quoted per order because carriers price those lanes separately. We do not ship internationally, with limited exceptions; ask before ordering if you are outside the US.

In-stock items ship within 3 business days of payment and standard delivery takes 6 to 9 business days; SGROW items take 13 to 18 business days in total. Items with a longer lead time say so on the product page. Every timeline is an estimate, not a guarantee.

Parcels go by UPS, FedEx or USPS. Saunas, tubs, chambers and machines travel by freight carrier on a pallet. If you need liftgate service or inside delivery, ask us before you order and we will tell you what is possible for that item.

Yes. Shop Pay Installments is offered on qualifying orders from $35 to $30,000: split payments at 0 percent interest on smaller orders, and 3, 6 or 12 month plans on larger ones. Choose Shop Pay at checkout to see the monthly figure and the terms before you commit. The financing page walks through it.

Checkout runs on Shopify Payments: Visa, Mastercard, American Express, Discover and Diners Club, plus Shop Pay, Apple Pay, Google Pay, PayPal and Amazon Pay. Card details are handled by the payment processor, not stored by us.

Regulatory status belongs to a specific model, not a category. Where a manufacturer has supplied a clearance or registration, it is listed on the product page and in the category comparison tables. We describe what each device does and do not make treatment claims.

Yes. Aesthetic machines, hyperbaric chambers, commercial fitness and recovery-room equipment make up a large part of the catalog. Use the B2B Sales page for quotes on single machines or multi-unit orders; Winkonlaser machines include training support.

Yes, free of charge, any time before it ships; call, email or use the chat with your order number. Custom and made-to-order items go into production as soon as the order is confirmed and cannot be cancelled.

Tracking is emailed within 24 hours of dispatch. If nothing has arrived within 5 business days of your order, email support@longevitybased.com with the order number and we will chase it.

Payment is pre-authorized while we confirm stock with the supplier. If an item is unavailable, the pre-authorization is cancelled and we email you with the options; you are not charged for something that cannot ship.

Before it ships, yes. After it ships we will do our best with the carrier, but rerouting can delay delivery and any extra freight or rerouting fee is passed on at cost.

Inspect the packaging before you sign for a freight delivery and note any damage on the delivery receipt. Photograph the box, the item and the shipping label, and email support@longevitybased.com within 24 hours. We file the carrier claim and arrange the replacement; claims reported later than 24 hours may not be accepted by the carrier.

Check around the property and with neighbours first, then contact us with the order number. We work with the carrier on a trace and, where the carrier confirms the loss, arrange a replacement.

Eligible items can be returned within 30 days of delivery, unused and in the original packaging. The customer pays return shipping, and most non-exchange returns carry a 25 percent restocking fee, especially freight items. Exchanges may reduce or waive fees. Custom and made-to-order items are final. Refunds post within about 7 business days of inspection. The full terms are in the return policy.

Every product page lists its manufacturer warranty. Warranty service is arranged through us, so you contact us first and we handle the manufacturer; shipping damage must be reported within the windows above to qualify.

Call +1 (800) 686-5898, email support@longevitybased.com or use the chat at the bottom right, Monday to Friday, 9am to 6pm Pacific.