Privacy policy

Effective Date: 3/30/2026

This Privacy Policy explains how LongevityBased.com ("we," "our," or "the Site") collects, uses, and shares your personal information when you visit or make a purchase from our website.

Information We Collect

We collect personal information to operate our business, fulfill your orders, and improve your experience. "Personal Information" refers to data that can identify you directly or indirectly.

1. Device Information

We automatically collect details like your browser type, IP address, time zone, cookie data, pages visited, search terms, and interactions with the Site.

Purpose: To display the Site properly and analyze usage for improvements.

Collected via: Cookies, log files, pixels, and tags.

Shared with: Shopify (our eCommerce platform).

2. Order Information

When you place an order, we collect your name, billing and shipping addresses, payment details, email, and phone number.

Purpose: To process your order, complete payment, arrange delivery, confirm purchases, prevent fraud, and send you order-related updates or promotions, if applicable.

Collected from: You directly.

Shared with: Shopify.

3. Customer Support Information

We collect any information you provide when reaching out for help or inquiries.

Purpose: To provide support and address concerns.

Collected from: You directly.

Children’s Privacy

Our Site is not intended for individuals under the age of 12. We do not knowingly collect information from children. If you believe your child has submitted personal information, please contact us to request removal.

How We Use Personal Information

We use your personal data to:

Fulfill orders and provide products
Process payments
Communicate with you
Prevent fraud
Share updates, offers, and promotional content only if you have opted in

Sharing Your Information

We only share your personal information with service providers necessary to operate our Site and fulfill your orders. For example:

Shopify powers our store. Learn more about how Shopify handles data: https://www.shopify.com/legal/privacy
We may share information if required by law, legal requests such as subpoenas, or to protect our rights.

SMS Data Sharing

Customer data is not shared with third parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose.
Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Behavioral Advertising & Analytics

We may use your data to offer targeted advertising or marketing messages we think you will find relevant.

Examples:

Google Analytics helps us understand visitor behavior. Learn more: https://policies.google.com/privacy?hl=en
Opt out: https://tools.google.com/dlpage/gaoptout

We may also share purchase and browsing data with advertising platforms through cookies or similar technologies.

To opt out of targeted ads:

Cookies

Cookies are small data files used to enhance your browsing experience. They help the Site remember actions, preferences, and gather usage analytics.

Types of cookies we use:

Essential, such as cart and checkout cookies
Functional, such as login and language selection cookies
Performance and analytics, such as _shopify_s and _tracking_consent
Advertising and remarketing cookies

Most cookies are persistent and may last up to 2 years, but you can manage or block cookies in your browser settings. Visit https://www.allaboutcookies.org/ for guidance.

Please note that blocking cookies may affect the functionality of the Site.

Do Not Track

Currently, we do not respond to "Do Not Track" browser signals due to a lack of consistent industry standards.

Legal Basis for Processing (GDPR)

If you reside in the European Economic Area (EEA), we process your data under the following legal bases:

Your consent
Fulfilling a contract
Legal obligations
Protection of vital interests
Public interest tasks
Legitimate interests, unless overridden by your rights

Data Retention

We retain your information as long as necessary to fulfill the purpose for which it was collected, unless you request deletion. For erasure requests, see "Your Rights" below.

Your Rights

EEA Residents (GDPR)

You have the right to:

Access your data
Request correction or deletion
Transfer your data to another service, where applicable

Your data may be processed in Ireland and transferred to countries like Canada or the United States. See https://help.shopify.com/en/manual/your-account/privacy/GDPR for more details.

California Residents (CCPA)

You have the right to:

Access your data, also called the Right to Know
Request corrections or deletion
Assign an authorized agent to act on your behalf

To exercise these rights, contact us using the information below.

Automated Decision-Making

We do not use customer data for fully automated decisions that have legal or similarly significant effects. Shopify may use limited automated tools for fraud prevention, such as IP address blocklists, which do not impact customer rights.

SMS & Email Communications

With your consent, we may send you email and SMS communications related to your interactions with our business.

Order-related notifications
Customer service responses
Product or account-related updates
Promotional emails, only if you have opted in

You may opt out at any time:

SMS: Reply STOP to any message to unsubscribe.
Email: Click the unsubscribe link in any email or contact us directly.

Message and data rates may apply for SMS messages. Message frequency varies based on communication needs. For assistance, reply HELP or email jacob@longevitybased.com.

Longevity Based LLC Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.

2. You can cancel the SMS service at any time. Just text "STOP" to the phone number from which you received messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at support@longevitybased.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Revisions will be posted here with an updated effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please reach out:

Business Name: Longevity Based

Call: +1 (800) 686-5898

Email: support@longevitybased.com

Business Hours: Mon-Fri, 9am-6pm PST